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  • Our Pledge

  • Our Values

  • FAQs

  • Our Pledge


    Captain Limousines pledges to you, that each and every ride with us will meet, if not exceed, your expectations. Our chauffeurs will arrive at your designated pick up location on time and be ready to assist you with anything you may need for your travels. All of our vehicles will be in the most pristine condition and meet the needs of all of your passengers.
    Your driver will be knowledgeable about the area of your pick up and drop off locations and will offer helpful information whenever possible. If you find a lower price in the DFW metroplex Captain Limousines will meet all competitors prices.
    (*prices must be of comparable hours, rate and vehicle type)

    Our offices operate 24 hours a day, 7 days a week to serve you and provide you with the most professional service available. No matter the occasion, Captain Limousines makes your outing more memorable. »


    Our Values


    We are here when you need us

    If you have a last minute business trip, 6 a.m. flight or maybe you just forgot to get transportation for your cousin’s birthday party, we can accommodate you. Call or email us at your convenience and one of our staff will be happy to assist you. All of your quote requests, rate inquiries and general questions will be answered within a 24 hour period (in most cases it's less). We are a true service based company.

     

    We're affordable elegance

     

    When you truly consider the facts and add up all of the features, we undeniably offer more value than any nearest competitor. Sometimes you have to look beyond the price and consider all things such as vehicle quality, professional chauffeurs and staff, on-time service, flexibility, and customer support. There is a cost to "cheap limo service" - don't let it burn you, choose Affordable Elegance.

     

    We answer the phone

     

    Our reservation agents are waiting for your call Monday - Friday 9 a.m. - 8 p.m. and Saturday & Sunday from
    12 p.m. - 6 p.m.

     

    We hire amazing employees

     

    The talent runs deep within our organization. This means a better customer service experience for you. All of our chauffeurs are required to have TSA certification and have no less than 10 years transportation experience. Simply, we find, hire and train the most talented individuals possible and we work hard to keep them.

     

    Serving since 1993

     

    We’ve been in the transportation business for over 15 years. We're not a one man operation or mom & pop shop. We understand that five star service is not a frivolous luxury, but an essential fundamental.  Our longevity and experience speaks volumes.

     

    We’ll beat any price

     

    If you find a lower price in the DFW metroplex we will beat it. (*prices must be of comparable hours, rate and vehicle type)

    Our service

     

    We pledge to provide service that is equal to, if not greater than, how we would treat our own mother (and yes we still talk to her and she is doing well). Consumer feedback drives our business. If you have a suggestion or a just a general comment about our service we encourage you to share it with us at feedback@captainlimousines.com.

     

    World's greatest chauffeurs

     

    The world’s friendliest; most talented chauffeurs have been hired to serve you. Our chauffeurs will arrive at your designated pick up location on time and be ready to assist you with anything you may need for your travels.

     

    Highest quality vehicles

     

    We provide the latest make and model year vehicles. Unlike our competitors we frequently cycle in new vehicles so that new car smell never goes away. We guarantee that our vehicles will be in pristine condition and you will not smell the previous passenger’s perfume/cologne or find a Cheeto or gum wrapper lurking under a seat.

     

    We understand your needs

     

    After being in the transportation business for over a decade you tend to become an expert on what customers are looking for. From weddings to airport transfers we can provide our clients with the service they deserve and need. Anyone can start a limo company, but it takes years of experience to know that our business is not transportation, Our Business is You!

     

    Frequently Asked Questions


    Are there any coupons or incentives for limos?

     

    We offer coupons and incentives to our customers from time to time. Register online to receive our latest
    e-mail specials, delivered straight to your inbox!

     

    What is Name Your Price?

     

    Naming Your Price allows us the opportunity to work within your budget. Our reservation agents will customize a package that best fits your needs based upon the information given. Although this is not a guaranteed price, we will determine a package or ala cart items to include within your target budget! All dates, times, location of pick-up/drop-off, number of hours and vehicle type must be flexible when you Name Your Price.

     

    Call one of our friendly reservation agents today at 972-929-3070 and ask to Name Your Price. This offer excludes sedans and corporate limousines and is available weekdays Sunday-Thursday. Promotion applies to Sun-Thur only. See promotion stipulations for more details.

     

    What are promotion stipulations?

     

    Reservations booked under discounted or promotional rates require full payment at the time of booking and are non refundable. Captain Limousines reserves all rights when accepting discounts.

     

    Do you require a deposit?

     

    A deposit must be given to confirm a reservation. No reservation holds are done without a deposit. A minimum deposit of $200.00 is required on all reservations. All reservations under $200.00 must be paid in full at the time of booking. Deposits are refundable within the cancellation policy.

     

    What is your minimum hourly requirement?

     

    There is a three hour minimum in most cases such as nights out on the town and weddings. Weekends there is a four hour minimum. There is a six hour minimum during the heavy travel seasons, (proms, holidays and special events). There are exceptions for airport transfers and most corporate services. Please call us with specific questions regarding hourly minimums.

     

    Is food allowed in the vehicle?

     

    No.

     

    Does Captain Limousines provide drinks?

     

    Yes, we do provide ice, water and soft drinks as part of our service. Special requests are made at the time of reservation.

     

    Can I view a vehicle before I reserve it?

     

    Yes you can! An appointment can be made by calling 972-929-3070. All appointments must be made at least one day prior to the day you intend to view.

     

    What is required to make a reservation?

     

    You must be at least 18 years of age, have a valid credit card or you may make a cash deposit in our office.

     

    How much should I tip?

     

    Gratuity is at your discretion. However, it is customary to tip your chauffeur at least 15% of your total reservation when you receive excellent service.

     

    What is your cancellation policy?

     

    Cancellation Policy:

    A. Reservations made one(1) year to one(1) month in advance may be canceled within one week of the day booked without penalty. Reservations canceled after one(1) week of the day booked are non refundable.

    B. Reservations reserved three(3) weeks in advance may be canceled within 72 hours of the day booked without penalty. Reservations canceled after 72 hours of reservation date are non-refundable.

    C. Reservations reserved two(2) weeks in advance may be canceled within 48 hours of the day booked without penalty. Reservations canceled after 48 hours of the day booked are non-refundable.

    D. Reservations reserved one (1) week in advance may be canceled within 24 hours of the day booked without penalty.

    E. Reservations reserved less than one (1) week in advance cannot be cancelled on any circumstances and are non refundable.

     

    Which vehicle is best?

     

    Start off by determining how many people you want to transport. We typically quote thenumber of permitted passengers in their vehicles based on guidelines from the manufacturer. Typically, the manufacturer quotes a gross weight on the vehicle (FMVSS requirements) and a number of passengers based on 150 pounds per passenger. Unless you have extremely thin men in your party, booking the maximum number of people in the limousine will be extremely uncomfortable. For example, a six-passenger limousine is normally stretched between 65 and 70 inches. This is comfortable for four adults.

     

    What do we provide?

     

    We provide ice, sodas of your choice, bottled water, glassware, and napkins. You also can add balloons, disposable cameras, red carpet service, and champagne (distributed after the run) for a small price. View our special packages for more details.

     

    How much does it cost?

     

    Our hourly and point to point transfer rates can be found on our fleet profile. For multiple reservations and corporate rates please contact us at 972-929-3070 or email us at reservations@captainlimousines.com.